How do I make my Google Business Profile stand out

Written By
January 11, 2024

Picture this: a potential customer is browsing online for a business like yours. They punch in their search, and up pops your Google Business Profile - the online equivalent of a business card, storefront, and marketing brochure all rolled into one. Your Google Business Profile is often the first impression potential customers have of your business. It's your chance to show them who you are, what you do, and why they should choose you. So, let's ensure it's a great one.

There's no denying that a well-optimized Google Business Profile can be a powerful tool for local businesses. It not only boosts your visibility on Google Search and Maps but also provides potential customers with quick access to essential information about your business. So, without further ado, let's dive into the tips and tricks to make your Google Business Profile stand out.

Start with the Basics

Just like how a half-baked cake won't win you any baking competitions, an incomplete Google Business Profile won't win you any customers. Completeness and accuracy are the secret ingredients to a winning profile.

This starts with the basics: your business name, address, and phone number. Make sure they're correct and consistent across all your online platforms. Include your operating hours, but remember to update them for holidays or special events. Add your website link and a brief, accurate description of your business. Categories are also crucial. They help Google understand what your business does and play a significant role in determining your local ranking.

Remember, your Google Business Profile is a reflection of your business. Any discrepancies or inaccuracies can confuse customers and harm your credibility. So, take the time to review and update your information regularly.

Lights, Camera, Photos!

A picture speaks a thousand words, and in the case of your Google Business Profile, they could be the words that sway a potential customer's decision in your favor. Photos not only make your profile more attractive and engaging, but they also provide a visual insight into your business.

Add high-quality photos of your products, services, team members, and physical location, if applicable. A 360-degree virtual tour can also give customers a unique view of your business, enhancing their experience.

One pro tip: keep updating your photos. Fresh images not only keep your profile up-to-date but also signal to Google that your profile is active and relevant, which could help your ranking.

Put Your Reviews in the Spotlight

In today's digital world, online reviews are the new word-of-mouth. They're powerful social proof that can significantly influence potential customers' perceptions and decisions. Therefore, it's crucial to encourage, manage, and respond to reviews on your Google Business Profile.

Ask your happy customers to leave a review. Make it easy for them by providing a direct link to your Google review page. When you receive a review, whether positive or negative, take the time to respond. Thanking customers for their positive reviews shows appreciation, while professionally addressing negative reviews shows you value customer feedback and are committed to improving.

Remember, your response is not just for the reviewer but for all potential customers who will read it. So, always respond in a professional, polite, and timely manner.

Optimize with Keywords

Think of your Google Business Profile as a satellite of your business website residing directly on Google's own turf. It serves as your online billboard that appears when people are searching for businesses like yours. Like your website, the information you furnish here needs to be optimized with relevant keywords to rank higher in search results.

But how does one go about this keyword optimization? The process begins with your business description. This is where you can weave in those pertinent keywords and search phrases that resonate with your customer's queries. A carefully curated description can serve as a roadmap, leading potential customers straight to your virtual doorstep.

But a word of caution here: refrain from keyword stuffing. Google's algorithms are sophisticated and can sniff out such overt tactics. Keyword stuffing can invite penalties that can negatively affect your search rankings. It's important to remember that your business description should primarily serve your customers, providing them with an accurate understanding of what your business offers. Keywords should be inserted naturally, maintaining a flow that keeps the description customer-friendly. So, strike a balance - ensure your main keywords are present, but not at the expense of readability and customer focus.

Leverage Google Posts

Google Posts is a fantastic feature that's akin to having your mini social media platform within Google itself. This feature gives businesses the ability to share updates, promotions, events, and offers directly on their Google Business Profile. What's cool about these posts is that they appear in the 'Updates' tab on mobile and can also surface in Google search results.

Implementing Google Posts as part of your online strategy can inject a sense of dynamism into your profile. Regularly updated posts not only keep your profile fresh and engaging but they also provide potential customers with up-to-date, valuable information at a glance. This can be particularly useful when they're exploring your business on Google.

However, bear in mind that Google Posts have a shelf life - they expire after seven days, with the exception of event posts. This calls for a degree of commitment to post regularly and keep your profile lively. To ensure your posts have the desired impact, couple them with eye-catching images, crystal-clear calls-to-action, and concise, engaging text. This can significantly enhance their visibility and effectiveness, helping your Google Business Profile stand out.

Keep Up with Q&A

The Q&A feature on Google Business Profiles allows users to ask and answer questions about your business directly on your profile. This feature can be a double-edged sword. If managed well, it can enhance your profile by providing additional information and demonstrating your responsiveness and customer service. If neglected, it can lead to misinformation and missed opportunities.

Monitor and respond to questions promptly and professionally. You can even preemptively add your own questions and answers to address common queries or highlight important information.

Stand Out with Attributes

Attributes are a unique feature of Google Business Profiles that allow businesses to highlight specific features or services they offer. For instance, you can indicate if your restaurant offers outdoor seating, if your store has wheelchair access, or if your business is veteran-owned.

Selecting the appropriate attributes can not only make your profile more informative and attractive but also help you stand out to customers who are looking for specific features.

Measure and Improve with Insights

Finally, just as with any other marketing effort, it's important to track the performance of your Google Business Profile. Google provides Insights for this purpose, a free tool that offers valuable data on how people find and interact with your profile.

Regularly review your Insights to understand what's working and what's not. This data can guide your ongoing efforts and help you continually optimize your profile.

In conclusion, a standout Google Business Profile is within reach for any business willing to invest some time and effort. So, go ahead and give your profile the attention it deserves. After all, in the digital landscape, visibility is key, and your Google Business Profile can be the beacon that guides customers to your door.