Frequently Asked Questions

We strive to maintain clarity and transparency in what we do. Below are some answers to burning questions.
How much does a website design cost?

This is a tricky question to answer as every website is unique. Our web design package typically starts from $2,000. Contact us today for a customized quote.

Can a small business afford your prices?

We operate virtually, which enables us to offer our top tier services at affordable costs for startups and small businesses.

Who will be working on my project?
We will be liaising directly with our project manager who will be providing you with updates on your project. Occasionally you will also be connected with our designers and content writers when the need arises.
What is the turnaround time for a typical website or service offerings?

The turnaround time depends on a few factors including the requirements of the project and how quickly we receive requested content from you. We typically deliver the initial draft within 2 weeks after receiving approved guidelines. Below are approximate turnaround time for our service offerings.

1) Web design projects turnaround time is typically 6-8 weeks and ecommerce.

2) E-commerce projects up to 10 weeks (based on scope).

3) Logo and brand identity design is typically 2-3 weeks.

4) SEO service initial concept within 2 weeks delivery

I have an idea of what I am envisioning for a logo and I want to actualize to my exact specifications, do you do this?

We welcome client ideas and preferences, which we infuse in the creation of their brand strategy, but it is important to keep in mind that the ultimate goal is to create a visual identity that is best for their business, and that may mean straying from their original idea. If the client is hoping for a prescriptive service to bring their exact vision to life, we are probably not the right fit for them.

What website platforms do you work with?

We primarily work with WordPress, Squarespace, Shopify and Webflow content management platforms (CMS). Our goal is to craft websites that our clients can easily manage after a brief training.  We chose to specialize in these tools as they are very intuitive to learn and manage. We believe in empowering our clients to be self-sufficient, which is our top reason for specializing in these tools.

Do you use pre-made templates in your web design?

If the job requires, we may leverage pre-made templates.

Can you integrate and customize CRM systems into website

Yes, we can! We are proficient with integrating multiple platforms within each website including CRMs (Dubsado, Plutio, Zoho, etc.), ERP’s, email marketing platforms like Mailchimp, Google Analytics, appointment booking services or payment processors. Contact us today to learn more.

How can I get an estimate for my project?

To inquire about a quote for your project, reachout to us by completing our online quote form.

Can you fix my website?

Accepting a website of this nature requires significant time investment to analyze the website to understand how it works, and how everything is connected. For this reason, we only accept websites that are built on the WordPress, Squarespace, Shopify platforms.

1) We will require a non-refundable diagnostic fee prior to accessing the website.

2) After conducting our comprehensive diagnosis on the website, we will provide you with a report on our findings and recommendations on whether to fix or rebuild the site.

Do you offer search engine optimization (SEO)?

Yes, we do. Visit our search engine optimization services page to learn more.

Do you work with companies outside of Canada?

Yes, we work with companies and website owners all over the world. The majority of our clients reside in Canada and the United States, however, we maintain relationships with companies across the pond as well.

What industries or types of clients do you work with?

We work with clients from various industries but we specialize with startups and small businesses. Visit our portfolio page to view samples of our work.

Do you offer photography or video production?

We offer stock photography services, but we do not offer product photography or video production services. However, we have a vast network of partners we are happy to refer to our clients to work with directly.

Do you offer website copywriting services?

Yes, we have a network of professional content writers who have years of experience drafting content for different industries.

Do you offer mobile app development services?

We do not develop mobile applications or offer software development, as we specialize in web design and branding solutions.